1st Line Technical Support

1st Line Technical Support

Newcastle upon Tyne

Salary from 27k depending upon experience.

Full time

Based on site Monday to Friday

Permanent

We are looking for an experienced 1st line Technical Support Engineer for a well-established company in the North Tyneside area. You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.

Role

• Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.
• Supporting key stakeholders in the business with ideas and support from customer feedback.

Requirements

• Ideally having held a technical support role
• Have excellent communication skills, able to explain complex systems
• Strong problem solving skills, transparency and willing to go the extra mile.

Please apply with your CV via the apply button.