Service Delivery Manager

About the role

Key duties and responsibilities are:

• Adherence to contracted SLAs
• Service Level Management
• Relationship Management
• Service Delivery Strategy and Development
• Financial/Commercial Management
• Matrix Management of Service Desk and Technical Teams
• 3rd Party and Vendor Management

Education, Skills, Knowledge and Experience:

• ITIL v4
• Demonstrable experience in external client facing roles delivering IT service
• Ability to plan, run and manage effective meetings at all levels
• Strong relationship skills at Senior Management and Director Level, projecting a professional image
• Excellent matrix management skills to ensure all teams deliver to their full potential
• Continuous improvement ethic able to identify and implement service improvements
• Strong reporting and analytical capability
• Good commercial awareness
• Ability to understand and interpret legal contracts

Who are Jigsaw24

We put people first in a culture that s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 26 days holiday
• Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family-friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We are always on the lookout for hungry people who want to realise their potential. It s not just about filling existing vacancies it s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our about us section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.