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BC Support (1st / 2nd line)

Posted: 22/11/24
Recruiter:Nigel Frank International
Reference:2855552432
Type:Permanent
Disciplines: Support
Salary:£30,000 - £43,000 Annual
Location:UK
Description:

Job Title: Business Central Support Consultant (1st & 2nd Line)
Location: Home-based (with occasional travel to office)
Salary: 30,000 - 43,000 (depending on experience)

Role Overview:
We are currently looking for a Business Central Support Consultant to join a dynamic and growing team at one of the largest and longest-standing Microsoft Dynamics partners. This role will provide support to clients across a variety of industries including manufacturing, finance, supply chain, and retail. The role offers the opportunity to work on new projects and provide post-go-live support to customers.

Key Responsibilities:

  • Provide 1st or 2nd line support for Dynamics 365 Business Central (D365 BC) to clients across multiple industries
  • Troubleshoot and resolve issues related to D365 BC, ensuring high levels of customer satisfaction
  • Assist with post-go-live support and help clients optimise their use of the system
  • Work closely with project teams on new implementations and upgrades
  • Occasional travel to the West-Midlands office for team meetings and induction (first week on site)

Required Experience & Skills:

  • A minimum of 1-2 years of experience supporting D365 BC (either from a partner or end-user background)
  • Strong technical understanding of D365 BC and its modules
  • Excellent problem-solving and communication skills
  • Ability to work independently as well as part of a team
  • Self-motivated with a desire to learn and grow within the company

Role Specifics:

  • 1st Line Support: Up to 30k
  • 2nd Line Support: Up to 43k
  • The roles are focused on growth with plenty of opportunities to progress as new projects come in.
  • Initial induction will be on-site during the first week, after which the role will be home-based with occasional travel for on-site visits.

How to Apply:
If you're looking to further your career in D365 BC support and join a forward-thinking company, we'd love to hear from you! Apply now to be part of an exciting and growing team.

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