Day Rate: 115 (Inside IR35) Contract Length: 6 months (+ extension) Hybrid: 3 days on site in Bracknell / 2 days WFH
Contact me on LinkedIn: Olivia Arden Digby - (url removed) are looking for a proactive First Line Support professional to join a household names helpdesk team. The ideal candidate will provide exceptional customer service and technical support, particularly in financial systems, ensuring timely resolution of user inquiries and issues.
Key Responsibilities: - Respond to incoming calls and emails from users seeking assistance with financial systems and related software. - Diagnose and troubleshoot basic technical issues, providing guidance on financial applications. - Offer clear and concise information to users, helping them navigate financial processes and tools. - Escalate complex issues to the appropriate technical teams as necessary. - Maintain accurate records of user interactions and resolutions in the ticketing system. - Assist in developing FAQs and support documentation specific to financial systems.
