1st Line IT Support Analyst

Job Title: 1st Line IT Support Analyst

Location: Basingstoke, Hampshire
Job Type: Full-time

Company Overview:

We are proud to partner with a leading provider of communication solutions, renowned for their innovative technologies that have shaped industries for nearly a century. At the forefront of communication system development, we are committed to delivering cutting-edge solutions that redefine collaboration.

Key Responsibilities:

• Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone, email, and Salesforce.
• Log, triage, and direct support requests, ensuring timely resolution or escalation.
• Allocate and re-allocate engineering resources based on priority, availability, and location.
• Ensure field engineers update records in real time and follow up on outstanding tasks.
• Liaise with customers on project updates, preventative maintenance, and rental equipment collection.
• Assist with order processing, stock management, and general office administration.
• Create and distribute service reports, patch updates, and other required communications.

Skills & Experience Required:

• Experience in a Helpdesk/Service Desk role, with customer support expertise.
• IT knowledge or interest (qualifications desirable).
• Strong communication and multitasking skills.
• Proficient in IT systems, data entry, and administrative tasks.