| Description: |
Desktop Support Analyst
Permanent
Salary: 29,000 - 34,000 (+ benefits)
Location: Home / Newport Pagnell
Skills: Windows O/S, Mac O/S, Office 365, Remote Desktop tools We are looking to recruit a Desktop Support Analyst to join a leading global agency based in Newport Pagnell. This role is essential in providing first and second-line technical support, ensuring the smooth operation of IT systems and services. This is a hybrid role and you will be required to work on site in Newport Pagnell 2 days a week. Key Responsibilities Technical Support & Team Collaboration: - Provide first and second-line technical support to end users in person, over the phone, and remotely.
- Troubleshoot and resolve hardware issues, including desktops, laptops, printers, and peripherals.
- Diagnose and resolve software issues across Windows, macOS, Linux, and enterprise applications.
- Collaborate within a close-knit IT team to deliver efficient and effective solutions.
Hardware & Software Management: - Install, configure, and maintain desktops, laptops, servers, and virtual systems.
- Manage device setup, configuration, and maintenance using Intune.
- Perform system upgrades, patches, and software deployments.
- Maintain hardware inventory to ensure accountability and functionality.
User Account & Access Management: - Manage user accounts, permissions, and role-based access using Active Directory and Entra.
- Support onboarding processes, setting up accounts and systems for new employees.
- Ensure compliance with IT security policies, including ISO:27001 standards.
Network Troubleshooting: - Diagnose and resolve basic network connectivity issues, such as Wi-Fi, LAN, and VPN problems.
- Liaise with network teams for escalations and advanced troubleshooting.
Communication & Documentation: - Maintain accurate documentation of support activities, troubleshooting steps, and resolutions.
- Use ticketing systems to manage and track IT support requests.
- Provide user training, develop guides, and communicate system updates effectively.
Compliance & Security: - Enforce IT policies and ensure systems adhere to security protocols.
- Support compliance initiatives and contribute to a secure IT environment.
Person Specification We're looking for someone with: - Strong knowledge of Windows, macOS, Linux, and iOS operating systems.
- Proficiency with Office 365, enterprise software, and remote desktop tools.
- Experience with PowerShell and Bash scripting.
- Familiarity with Cloud Hybrid infrastructure and networking basics (IP, DHCP, DNS, Wi-Fi).
- Strong problem-solving skills, excellent communication, and attention to detail.
- Experience with IT ticketing systems, such as Deskpro.
- Ability to work within tight security restrictions and follow complex technical processes.
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