1st Line Support

Service Desk Analyst

• 12 Months FTC
• Chippenham - Site based
• 25,000 plus benefits

Days: Mon-Fri with occasional working away or overtime

Shifts: 07:00 - 15:30 and 08:30 - 17:00 rotated weekly

REED Technology are pleased to be working with a large organisation based in Chippenham who are looking to recruit a new service desk analyst to join their team.

Within this role you work within the operations function providing a single first point of contact to all users, for the resolution of incidents and the administration of IT service requests.

Key Accountabilities

Provide 1st line IT technical support, taking ownership of the customer Incident or Service Request and see it through to resolution
Monitor support ticket queues ensuring incidents are actioned in line with SLA's
Maintain support tickets correctly and keep the client updated with progress every day
Ensure any Incidents or Service Requests that cannot be resolved by the Service Desk are escalated appropriately
Create a positive impression of the Service Desk by building a rapport with the customer, focussing on business needs and delivering best possible customer service
Handle all queries and updates professionally and efficiently, maintaining a high degree of customer service
Assist with Infrastructure tasks as and when required
Maintain user security on all systems
Completion of Service Requests
Administration of Active Directory, End User Devices, Office 365 and Business Applications

The ideal applicant will have at least 6 months service desk experience support with Office 365 and Active Directory.

This role comes with a competitive benefits package as well as great career development/progression prospects.

If this sounds like the role for you, doo not delay, please apply online ASAP. Successful candidate will be contacted within 24 working hours.

Good Luck