Service Desk Analyst

Service Desk Analyst
3-Month Contract
15.62 Per hour Umbrella
Bournemouth

Your New Company
A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period.

The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests.

General Responsibilities
Incident management
Daily System Checks
Comply with all company policies and procedures, including but not limited to:
IT Usage Policy

General Skills
Understanding of IT operational support frameworks.
Provide a service of excellence
Follow process documentation and instruction to ensure the resolution of incidents and
Fulfilment of requests according to the requirements of the business
Capture and record all information and data as directed by the IT Management System
Carry out qualitative checks on all relevant IT systems
Carry out general administrative tasks
Communication of potential/current issues with all team members
Management of workload demands within tight deadlines
Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management.
Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the smooth operation of the business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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