ICT Application Support Specialist

ICT Application Support Specialist

£37,358.05 per annum

Northallerton (Agile)

Full Time 37 Hours

Permanent

Are you a tech-savvy professional with significant experience in supporting and maintaining IT applications? Do you have a passion for problem-solving and delivering excellent customer service? If so, we want you to be part of our innovative ICT team!

The Role

As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently. You will work with a variety of platforms, including Office 365, Microsoft Power Platform, CRM systems, and cloud-based solutions, contributing to both day-to-day operations and larger projects. This role involves collaboration with internal teams and third-party suppliers, as well as overseeing the deployment and support of applications and cloud-based services.

What You'll Be Doing:

• Office 365 and Power Platform: Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation.
• CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.
• Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.
• Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
• Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS)
• Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
• GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
• Data Migration: Oversee and support data migrations from on-premises to cloud environments.
• SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
• Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.

Who We're Looking For:

• Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
• Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
• Customer-Focused: Excellent customer service skills, with the ability to communicate technical issues clearly to non-technical users.
• Team Player: Able to work and collaborate effectively within a team environment while also managing your own workload and taking the initiative.
• Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
• Organised & Methodical: A methodical approach to problem-solving, with strong organisational skills to prioritise tasks effectively.
• Project Management: Experience in managing projects and leading meetings with customers and suppliers.

Knowledge & Qualifications:

• ICT Knowledge: Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance.
• Technical Skills: Ability to explain technical concepts in simple terms and learn new technologies quickly.
• ICT Qualifications: Further education in ICT or equivalent qualification.
• Driving Licence: A full UK driving licence is required.

Special Requirements:

Flexible Working: Ability to work flexibly to meet the needs of the organisation.

Diversity Commitment: A strong commitment to promoting diversity and inclusion in the workplace.

Confidentiality: Ability to handle confidential information with discretion.

Continuous Learning: A passion for continuous learning and staying up to date with the latest ICT trends and technologies.

What We Offer:

Competitive Salary: Reflective of your experience and skills.

Professional Development: Opportunities for continuous learning, training, and career growth.

Supportive Work Environment: A collaborative and innovative workplace that values your contributions.

Agile Working: Flexible working arrangements to support your work-life balance.

Comprehensive Benefits: A range of benefits to support your wellbeing and personal development.

Why Join Us?

We are committed to providing first-class ICT services and continuously improving our technological infrastructure. As a valued member of our team, you'll play a vital role in driving innovation and ensuring our systems run efficiently. We believe in fostering a diverse and inclusive workplace, and we encourage applications from all backgrounds.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!

ICT Application Support Specialist