1st Line Service Desk Support Engineer

A leading IT Solutions provider is seeking an experienced 1st Line Service Desk Support Engineer on a permanent full time basis to join their growing team in Hampshire.

This role is full time office based in Fareham.

The 1st Line Service Desk Support Engineer will be involved in resolving phone, email and remote enquires from IT and Telecoms customers.

The role:

• Resolving 1st line calls as appropriate, ensuring that the call is closed accurately and efficiently.
• Handling support or service requests for; workstations, servers, networks, connectivity and telecoms systems.
• Managing incoming support requests via multiple channels and deal with such requests in a timely manner to completion or escalation.
• Providing consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues not being resolved immediately.
• Documenting customers setup and services Providing assistance to other members of the department as and when required.

Experience Required:

• Windows 7-11 Administration, troubleshooting and Support.
• Active Directory Administration Office 365 Administration
• Basic Administration of Servers and mobile email technologies.
• Strong communication and customer service skills.
• Ability to quickly learn new applications and technologies.

Desirable Experience:

• Networking knowledge covering Broadband, Local Area Networks, Switches & VLAN's
• Experience installing, configuring, upgrading, and relocating PC hardware
• Previous experience of PC hardware troubleshooting and problem solving.
• Microsoft Certification
• Previous experience within an IT support role, along with networking and VoIP experience would be an advantage but is not essential - Full training will be provided!

Further details will be provided once you have made an application.

1st Line Service Desk Support Engineer