IT Operations Engineer/3rd Line Application Support Engineer
My Leeds base client is looking to recruit an experienced IT Operations Engineer with expertise in Infrastructure, system security, cloud and virtualisation technologies. This is initially a 9 month fixed term position which may well extend.
As Support Engineer you will provide a 3rd Line Business Support function operating on an international basis.
The Operations Engineer will own and resolve incidents/problems, undertaking routine maintenance, administration and continuous improvement across the Applications landscape.
Liaising with Core IT Operations and 3rd Party Support Vendors, the Operations Engineer will:
Work with the ServiceNow ticketing system on incident, change and problem tickets
Cross skill multiple technologies to team colleagues across the business
Liaise with systems development staff and software suppliers on the development of system enhancements
Monitor applications across cloud, Azure and on premise
Undertake system documentation using required standards, methods and tools
Mitigate risk and undertake problem solving, root cause analysis
Technically, the Applications Support Engineer will be able to demonstrate the following:
An understanding of Agile and DevOps
Proficiency in CRM Applications including InterAction, Vuture and/or Poppulo
Proficiency in configuration management
Understanding of Intapp
RelativelyOne e-discovery
MS SQL, PowerBI and SSRS
Endpoint and server security
In return, you will be offered an attractive salary and benefits package. Please send your CV for immediate consideration.
