1st Line Support Engineer

1st Line Support Engineer

Coleshill

£30,000 - £35,000

Company Profile

Supporting over 5000 SME businesses with communications, Telecoms and IT software, boasting a wealth of knowledge and experience within their field to enable them to provide the best and most competitive service across the UK.

What s on offer?

• Mon Thurs 09 30 (16:30 Finish on Friday)
• Holidays rising raising 1 days for every year of service
• Pension Scheme
• Parking on site

What will you do as a Support Engineer?

• Configuring phone lines and numbers
• Processing and provisioning phone line and broadband orders
• Reporting service issues to suppliers through escalation chain
• Liaising directly with customers and stakeholders
• Receiving and actioning customer service tickets via CRM system
• Collaborating with all business functions to provide the best service

What do you need as a Support Engineer?

• Background in a Telecoms or IT service desk environment
• Knowledge of Broadband and network provisioning
• Familiarity with CRM & ticketing systems
• Happy to work 5 days in office
• Motivated and engaging in a dynamic team environment
• Confident and clear communicator within a busy service environment

Job ID: 8800