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2nd Line IT Support - Networks and systems

Posted: 18/11/24
Recruiter:collaborate recruitment
Reference:2852804273
Type:Permanent
Disciplines: Support
Salary:£35,000 - £40,000 Annual Competitive salary, benefits and bon
Location:Parkstone, Dorset
Description: 2ND LINE SYSTEMS & NETWORK SUPPORT JOB DESCRIPTION:

We are looking for an experienced IT NETWORK and SYSTEMS ADMINISTRATOR with experience in both IT support and troubleshooting, network, and infrastructure administration.

This is an exciting opportunity to join an expanding team, within an organisation who are investing in innovative systems and processes, to support their ambitious growth plans.

The successful IT Network and Systems Administrator will be responsible for the ongoing management and support of the organisations infrastructure, network, and telecoms systems installing, configuring, maintaining, and upgrading internal systems and reports as required.

NETWORK AND SYSTEMS SUPPORT RESPONSIBILITIES:
  • Provide support to the IT Department and wider organisation, supporting with maintenance as well as writing and managing business systems and reporting tools.
  • Address and resolve issues as reported by end users, as they arise.
  • Install, configure and maintain hardware and software.
  • Create and maintain customer integrations and reports.
  • Monitor system performance and troubleshoot issues that may arise.
  • Ensure security through access controls, backups, and firewalls.
  • Upgrade systems with new releases and models.
  • Develop expertise to train staff on new technologies.
  • Create and maintain technical documentation, manuals and IT policies.
  • Record, track and update tickets in the Incident Management Systems.
  • Oversee network servers and other technology tools.
  • General IT Support from setting up new accounts and workstations, to troubleshooting any other technology issues and outages.
  • Monitor systems performance, implement system upgrade / new releases and models as required.
  • Liaise with internal stakeholders as well as external third parties, as required.
Please note that this is a very hands on position and whilst the successful candidate will get involved in exciting projects, there will be a large amount of BAU activities to support a busy office based team. You do need to be comfortable handling very simple hardware / software queries, and be hands on to work with individuals to quickly resolve the small "my mouse is not working" queries.

KEY SKILLS / EXPERIENCE REQUIRED FOR THE NETWORK AND SYSTEMS ROLE:

  • Previous experience in a similar role is essential for this role. You will have ideally worked in a varied IT Support / 2nd line support role, within an SME organisation.
  • Knowledge of any of the following systems, would be ideal:
    • o SQL / MySQL
    • o Qlikview and Qlik Sense
    • o CRM / ERP Systems
    • o Excel / VBA / ODBC
    • o Jaspersoft
    • o ETL Experience
  • Office based position - This is a full time, office-based role, working from the Client s modern offices in the Poole area.
  • Confident communicator, with the ability to work well in a fast paced, agile, and reactive environment.
  • Strong IT Support, networking and infrastructure experience is required for this role.
For more information about this exciting opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.

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