IT Service Support Analyst, FTC, £40k

IT Service Support Analyst (FTC-12Month) is required by a leading financial institution based in Aylesbury and paying up to 40k. This individual will have solid experience providing specialised support and will be the first-contact support to users and manage various ITIL-based service processes. You will work closely with the existing Team of 4 whilst the company works through its Cloud Migration Project.

Experience communicating with 3rd party IT suppliers is vital in this role as they are required to complete the hands on building and fixing. You will be responsible of responding to cyber-security alerts, and support end-users across a range of IT functions.

Responsibilities

• Handling requests, and managing assets, changes, and problems following ITIL protocols.
• Collaborate with 3rd party IT infrastructure suppliers and other service providers as needed.
• Communicate IT system and service activities to relevant business areas.
• Conduct Information Security and Data Protection control checks.
• Respond to Cyber Security alerts from the Security Operations Centre (SOC) and escalate issues appropriately.
• Triage service requests, raise tickets, and manage service queues with internal and external IT teams.
• Oversee and report on incident, request, change, and problem management with 3rd party technology suppliers.
• Support the deployment and usage of desktop devices and tools, providing technical support to end-users.
• Maintain and update hardware and software inventories.
• Monitor real-time email security controls.
• Assist with technology roll-outs for infrastructure implementations, including providing user training and briefing sessions.
• Manage user on-boarding and off-boarding processes, ensuring IT induction training for new joiners and completing exit procedures for leavers.

Skills and Requirements:

• Experience with ITIL-based service processes.
• Strong communication skills for liaising with third-party providers and business stakeholders.
• Knowledge of Information Security, Data Protection, and Cyber Security principles.
• Experience with risk analysis and incident escalation.
• Proficiency in hardware and software inventory management.
• Familiarity with real-time security controls and SOC alerts.
• Ability to provide user training and technical support.

Should you match the above requirements, APPLY NOW