Senior Technical Analyst

Senior Technical Analyst

Cardiff/Newport

Up to 57,852 (% bonus)

The Opportunity

Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than 840 million to protect the environment.

Position Overview

As a Senior Technical Analyst, you will play a critical role in implementing, configuring, governing, and advancing our technology portfolio. This role is ideal for someone with strong analytical and troubleshooting skills who is proactive in supporting a variety of business areas while continually seeking to enhance their technical expertise. Key responsibilities include:

Key Responsibilities

• Desktop Services Management:
• Oversee and manage the underlying technologies and toolsets used to deliver desktop services across the organization.
• Provide technical expertise and specialist knowledge for all desktop infrastructure, with a focus on at least one core area of responsibility.
• Collaboration and Implementation:
• Collaborate closely with the ITS Lead Technical Architect and fellow Senior Technical Analysts to ensure all new and existing technologies meet design and security requirements.
• Regularly apply security updates and system patches for desktop service systems under your management.
• Vendor Relations & Roadmap Development:
• Work with vendors to develop and maintain a technical roadmap and support lifecycle for desktop systems, identifying potential risks and mitigation strategies.
• Training and Knowledge Transfer:
• Mentor and train technical analysts within the desktop infrastructure team to ensure high levels of technical knowledge and exceptional customer service.

Collaborative Environment

You will work closely with:

• Enterprise Operations Delivery Lead
• Operational Heads of Service and Business Improvement Managers
• Colleagues from Business Information Services and ITS Architecture Teams
• Team members across Retail and Support Services, as needed

Qualifications & Experience

• Technical Expertise:
• Extensive experience supporting and troubleshooting one or more of the following:
• Active Directory / PKI and Certificate Management
• Endpoint Detection and Response
• Azure Security Products
• PowerShell Scripting
• Azure Active Directory
• Azure certifications (SC300, AZ104) are highly desirable.

Think this one's for you?

If you think this Senior Technical Analyst is for you then apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.