2nd / 3rd Line Support Analyst

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to West Ham Train Station and paying up to 40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as assisting them with hardware and software issues reported.

We are looking for an individual which has a solid understanding of Active Directory Administration, Infrastructure Management and experience working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees.

Responsibilities

2nd/3rd line support
Configuring installing and maintaining Hardware/Software and data back ups
Monitoring and maintenance of computer systems, applications and SQL databases
Manage on boarding/off boarding processes
Maintain documentation and deploy software to PC's and servers

Requirements

At least 3 years experience in an IT support role
Degree/Diploma in a relevant subject
Strong knowledge of using and supporting Microsoft Windows Systems
Solid SQL experience
Understanding of Powershell scripture
Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates
Experience in troubleshooting the full range of Microsoft applications including Office 365
An solid understanding of network technologies (LAN, WAN, Wi-Fi)
MCPMCTS certification is desirable

Should you have the skills and experience necessary to excel at this role, APPLY NOW