Software Operations Analyst

IT Operations Analyst

We're recruiting for a IT Operations Analyst based in Birmingham. Our client specializes in enterprise software solutions for the maritime industry. You'll join a skilled team delivering web applications, integration platforms, and data consultancy to global shipping organizations.

The role centres on managing a new data sharing platform that will be used by shipping companies worldwide. You'll oversee day-to-day operations, handle client queries, and work closely with various teams to ensure platform success.

Ideal for an experienced professional with 2-3+ years in a technical / operational role, looking to take ownership of a growing platform in an entrepreneurial environment.

Key skills:

• Excellent written and verbal communication
• Deep technical understanding capabilities
• Strong problem-solving abilities
• Exceptional time management
• Client relationship management
• Platform operations expertise
• Professional attitude and stakeholder management
• Training delivery capabilities
• Multi-tasking proficiency
• Results-driven mindset

Beneficial experience:

• Software product environment background
• Maritime or technical industry exposure
• Enterprise support systems (ticketing platforms)
• API integration management
• Data integrity and compliance experience

The company offers excellent career progression and a culture that encourages involvement in various aspects of the business

Benefits including 30 days' holiday + bank holidays, pension scheme, healthcare assistance, death in service, hybrid working with 2 days per week in modern Longbridge offices (excellent transport links and parking available).

Successful applicants will be invited to an initial teams interview, followed by a formal face-to-face interview including a practical assessment