Lead IT Field Support Engineer

Lead IT Field Engineer

Leeds-with travel around Yorkshire

31,000 to 35,000

Your new company

Hays Technology are recruiting a Lead IT Engineer to join a large, growing public sector organisation based in the Yorkshire area. You will be part of the IT Service Support team and will be reporting to the IT Service Support Manager. You will be required to visit various sites across Yorkshire offering a wide-ranging technical support service.

Your new role

In your new role, you will be responsible for maintaining the availability and functionality of the end-user environment, whilst taking ownership of complex technical tasks, supporting infrastructure improvement projects, and optimising the investment in IT systems. You will be delivering outstanding customer service and support, as well as taking a proactive approach to work, demonstrating meticulous attention to detail.

You will also be providing support for Microsoft O365, deploying and installing software, managing Active Directory and troubleshooting printers, whilst supporting Windows 10/11 deployment, resolving related issues and troubleshooting PC hardware problems. You will also be conducting basic network and connectivity troubleshooting.

What you'll need to succeed

• Experience in tier 2 technical support, along with extensive knowledge of computer systems, hardware, and software
• Significant experience of desktop operating systems, software packaging, mobile device management and deployment tools
• Experience working Microsoft O365 such as Azure and SharePoint
• Having a basic understanding of network troubleshooting
• Excellent interpersonal skills and the ability to communicate complex technical issues to non-technical individuals
• Driving License & access to a vehicle is essential

What you'll get in return

This exciting position is paying between 31,000 to 35,000 negotiable on experience and offers an excellent work life balance including: hybrid working, generous annual leave (27 days rising to 32 after 1 years' service, training, and development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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