Operations Resilience Manager

Operations Resilience Manager

Pay up to 43,347, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for an Operations Resilience Manager to join our community of tech experts in DWP Digital.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• A proven track record in IT Service Operations, Resilience, IT Service Continuity Management (ITSCM) and Capacity Management, detailing how you have operated these processes on an assurance/risk basis.
• Experience in implementing, applying and governing multiple service management processes, including Resilience, IT Service Continuity Management and Capacity Management as a minimum, and using data analysis techniques, tooling, dashboards and reports to support compliance statements.
• Demonstrable understanding of the evolving nature of threat vectors and risks affecting services and products in line with overall Capacity Management, Resilience, Disaster Recovery and Digital Service Management processes and policies.
• A strong working knowledge of enterprise class IT, multiple infrastructure types and complex applications with an understanding of the maintenance functions and recovery strategies required of large, complex and highly integrated systems that are monitored by multiple monitoring tools integrated with Service Management tooling.
• Experience in managing individuals and teams and the ability to communicate effectively across all operational levels of the organisation, as well as with suppliers and customers, using multiple methods of communication and managing stakeholder engagement strategies.
• ITIL4 Service Management framework certification or equivalent experience across a range of Service Operations functions (Event, Incident, Problem, Change, Release, Capacity, ITSCM, Availability and CSI).

You and your role

As an Operations Resilience Manager you are ensuring essential IT services, relied upon by thousands of DWP colleagues and millions of UK citizens, are working optimally, using your expertise to identify, mitigate and report on risks to the service continuity, developing effective solutions to complex problems on live services, and robust disaster recovery solutions to minimise disruption.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to 43,347

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to 12,550 per year.

Holidays: A generous leave package starting at 24 days and rising to 26 days after one year.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable so our application and selection process is just two stages:

1. Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
2. Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.