Deskside Support Analyst

A brilliant opportunity for an IT Support professional to join a company who are experiencing rapid growth.

Working onsite with one of their global clients, you will provide support to roughly 80 end users working both remotely and hotdesking in the office. If you are experienced in both 1st and 2nd line support and are looking for a role that will provide autonomy allowing you to really take ownership of your work, this could be the perfect role for you.

Role responsibilities:

• Primarily End user support AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters / leavers process (New hire induction), end user hardware support, AV support
• Systems/service support
• IT Service management
• Actively interacting with users and represent the company brand
• Providing IT support for both hardware and AV

Essential skills:

• Good knowledge of IOS (phone and iPad) mobile device configuration
• Excellent 0365 knowledge, such as Teams including peripherals and OneDrive
• Excellent experience of Windows 10 and 11
• Strong fault analysis skills
• Good knowledge of AAD and teams meeting rooms

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

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