2nd Line Engineer

2nd Line Engineer, Bournemouth, £34,000

As a 2nd Line Engineer for this software solutions company, you ll play a critical role providing support for operational, deployment, and configuration issues. Working as part of a dynamic team, you ll have the opportunity to grow and further develop your technical abilities.

Background & Benefits

Rubicon s client is a global digital security company that started as a small family run business over 20 years ago. Now operating globally and trusted by some of the largest organisations in the world, they manage their company in socially responsible and environmentally sustainable ways, whilst offering staff opportunities to develop and progress internally.

As well as the opportunity to work within a growing organisation, they also offer:

• 10% Bonus
• Company pension scheme
• Wellbeing allowance
• Private medical insurance
• Sight tests and VDU glasses
• Company sick pay
• Paid maternity and paternity leave
• Hybrid working
• Death in service
• Free parking

2nd Line Engineer Responsibilities

• Troubleshoot and resolve technical issues, including deployment and configuration.
• Escalate technical issues to 3rd Line, product management and development.
• Identify, troubleshoot, and clean viruses and malware.
• Mentor support team members and collaborate with internal departments.
• Participate in 24x7 support on a rota basis.

2nd Line Engineer Skills & Experience Required

• 3+ years in technical or product support.
• Proficient in Microsoft Windows, Office 365, Active Directory, with client-server environments and databases.
• BA or BS in Computer Science, Engineering, or equivalent, with relevant certifications.
• Detail-oriented with strong documentation skills.
• Excellent customer service skills and team player.

Interested?

To be considered for this 2nd Line Engineer opportunity or for more information, submit your CV to Josh at Rubicon by applying directly to this advert.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word. If sent as PDF, it will cause delays.

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