Digital Services Manager

Digital Services Manager - Technical Services Team

Leeds

80,000 + 10% Bonus

Your new company:

Hays is recruiting a talented technical leader to join our client's Digital Applications and Workplace Services team.

Your new role:

• Manage the firm's digital services, including SaaS, Public and Private Cloud, and In-House Developed Services.

• Ensure the efficient operation and optimisation of various business applications.

• Oversee cloud-based Digital Applications and Workplace infrastructure.
• Promote KPIs, agility, automation, and compliance.
• Implement continuous improvement plans and manage changes.
• Lead and enhance the team towards high performance.
• Drive performance in third-party and vendor partnerships.
• Provide escalation support for Digital Application and Workplace issues.
• Manage resources and support models for future digital service roadmaps.
• Ensure quality technical documentation and DR/BCP readiness.

What you'll need to succeed:

• Experience in managing enterprise applications and cloud solutions.
• Strong service management and leadership skills.
• Proven track record in people and team management.
• Familiarity with ITIL framework and structured project management methods.
• Excellent troubleshooting, problem-solving, and communication skills.
• Proactive, flexible, and able to work in a rapidly changing environment.

What you'll get in return:

You will receive a competitive salary of up to 80,000, a bonus of up to 10%, and a hybrid working arrangement. Additionally, you will benefit from 26 days of holiday, Private Medical Insurance, and a 5% pension contribution.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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