Support Services Engineer

Support Services Engineer - Onsite (Southampton)

Salary: 40,000

Position Overview:
As an Onsite Support Services Engineer, you will be able to provide technical support to end-users. This role has been specifically created to service one of our longstanding clients in the Southampton area.

It is an excellent opportunity to showcase your technical expertise. Your remit will include incidents, problems, requests or help with particular projects, subject to client need. This role would suit someone who is comfortable working standalone in an onsite capacity, and as a subject matter expert providing a whole range of IT support.

Responsibilities:
Some of the responsibilities you can expect to be involved with include:

• Consulting with clients on their technical needs
• Responding to queries and complaints, finding the best resolution and maintaining customer contact
• Taking ownership of tickets allocated by client or operational teams, effectively managing them through to resolution or escalation
• Having the responsibility of ensuring successful sign-off, delivery, and handover to support services post project completion
• Assessing and reporting potential risks
• Reporting on customer feedback
• Ensuring all documentation is created, updated, and completed, including the maintaining of asset information and configurations

Qualifications & Experience:

The right candidate for this role will have the following technical experience:

• Microsoft Exchange
• Active Directory
• Cloud (Azure, AWS or Google cloud)
• SCCM
• Office 365
• Mobile Device Management
• Intune
• Windows Servers (full range)
• Server Virtualisation (HyperV / VMWare)
• Local Area Networking
• Symantec Products
• Cisco LAN/WAN (routers, switches, ASAs)
• Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
• Citrix ( XenApp/XenDesktop)
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
• SharePoint 2010/2013

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.