2nd Line Support Engineer

DK Recruitment are seeking a 2nd Line Engineer Engineer on behalf of our client based in Cardiff. This is an exciting opportunity to work for a growing Managed Service Provider going through an exciting period of growth. As part of a dynamic and highly skilled team of engineers, you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for someone with a minimum of 3 years IT support experience preferably in the managed services space but this inst essential.

Location: Cardiff

Sector: Managed Service Provider

Duties

• Provide 2nd Line Support either directly from the customer or escalated from the 1st line team
• Provide assistance by phone, email and/or using a ticket management system
• Update the internal systems with issue resolution details

Tech stack

• Microsoft Remote Desktop Services
• Network Support
• Microsoft 365 & Azure
• PowerShell
• Windows Server
• VMware & Hyper-V

If you are interested in this role, please click apply now or email your CV directly for immediate consideration and we will be in contact to discuss your experience and the position in more detail.

DK Recruitment is acting as an Employment Agency in relation to this job vacancy.