Customer Support Technician

Customer Support Technician
Monday to Friday: 8am - 4.30pm/ 9.30am - 6pm
Hybrid after probation

We are recruiting for a Customer Service Advisor to join our clients specialist Customer Support team.

Please Note: This is NOT a Call Centre role, you will be working in an office environment where you will be managing your own workload.

ROLE:

• Communicating with customers via phone, email and a ticketing system
• Working on a fast-paced support desk handling customer enquiries
• Manage your own workload while meeting deadlines
• Liaise with any internal and external teams
• Working on several different systems
• Ensuring all information is logged correctly
• Provide a great service to customers
• On-going training and development

BENEFITS:

• 25 days annual leave + Bank Holidays
• Buy/Sell up to 5 days annual leave
• Great progression opportunities
• Enhanced Adoption, maternity and shared parental pay
• Enhanced paternity
• Childcare vouchers
• Tax-Free childcare
• Pension Scheme
• Income Protection
• Cycle to work
• Healthcare Cash Plan
• Company sick pay
• Eyecare and Spectacle Vouchers

APPLY NOW!