Senior IT Project Manager (FTC)

Senior IT Project Manager (FTC)

Tunbridge Wells

Role Summary

Lead the IT Project management function and develop the IT portfolio and associated programmes, to support the delivery of the IT strategy.

Salary:

49,134.40 (pro rata of 61,418 fte)

Hours of Work:

28 hours per week

Contract:

1 year FTC

Role Specific Responsibilities

Develop a governance framework to ensure consistency and quality in the delivery of projects

Implement best practice project management standards and methodologies within the organisation

Line manage IT project management staff

Collaborate within the organisation and coach operational experts on best practice project delivery and management

Play a leading role in business transformation by assisting teams to review and design processes for integration into centralised systems

Prepare (and potentially present) project management documents for the Major Projects Board

Manage and oversee the development of IT solutions in accordance with business requirements, including coordination of internal and external resources

Coordinate appropriate user acceptance testing and data quality assurance.

Participate in the strategic planning of IT solutions across the business, including the role of technology in driving efficiencies.

Develop an IT communication strategy to ensure that the organisation is informed and engaged on the IT project portfolio. Work with the Lead IT Developer on a communication strategy for IT support, outages and maintenance activities.

Develop and maintain effective working relationships with partners, ensuring their active engagement in the development and implementation of IT projects.

Partner closely with key suppliers and housing associations, fostering a collaborative culture that advances the business.

Identify risks and mitigation actions relating to IT systems and raise these as appropriate with the project sponsor and the Major Projects Board.

Keep up to date with relevant new initiatives both within and outside the sector and cascade these to the appropriate staff.

Monitor vendor product development, understanding the impact on other IT systems and the potential benefits for the business.

Education & Qualifications

Project Management qualification.

Proven knowledge and experience of successfully working in a project environment.

Good knowledge and experience of Microsoft 365 and of IT systems in a work environment, including best practice.

Proven experience of analysing business processes and information and producing process maps.

Proven experience developing and maintaining effective working relationships with internal teams and external suppliers.

Proven experience of using systems to support business improvement and efficiency.

Experience of working in the social housing sector.

Key Skills & Competencies

Excellent interpersonal skills with the ability to communicate effectively and professionally, projecting a positive impact on recipients.

Ability to write and present reports.

Ability to manage budgets.

Proven ability to think innovatively while assessing risks and opportunities in a measured way.

Proven ability to influence, persuade and negotiate with a wide range of people in order to gain their commitment and influence outcomes.

Excellent organisational and time management skills.

Ability to manage staff in order to successfully achieve objectives.

Ability to work as part of a team.

Behaviours

Ability to support the strategic vision and goals of the organisation.

The motivation and commitment to meet high personal standards and commit to challenging goals and objectives.

The ability to address the needs of customers in a way that shows commitment to excellent customer service.

Evaluates and reviews work to meet high standards that consistently meet or exceed expectations.

Demonstrable resilience when working in challenging situation, under pressure and to tight deadlines.

A willingness to attend training and to develop relevant knowledge, techniques and skills

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

General

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role will involve may include visiting other offices and you will be required to have your own car and full driving licence.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.