First Line IT Technician

First Line IT Technician
Permanent
Norfolk (Hybrid)
to £28,000 (DOE) + Benefits

A permanent hybrid position is available for a First-Line IT Support Technician. This is an excellent opportunity to join a well-established and growing IT services company.

Relevant experience in IT Service Desk or Help Desk roles is strongly preferred. The position offers the flexibility of working two days per week from home, with immediate start ideally in November 2024.

This is a proud equal opportunities employer that encourages applications from qualified candidates regardless of your race, disability, sex, age, sexual orientation, gender reassignment, belief, religion or marital status. The believe that everyone has the right to be themselves at work.

Key skills, experience + tasks include:

• 1st line technical support for Windows / Microsoft technical environments.
• Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.
• Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
• Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
• Benefits include: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!