IT Support & User Management Specialist

Our client, a forward-thinking organisation, is looking to hire a dedicated IT Support and user Management Specialist to handle essential in-house IT functions, support users, and manage hardware on a day-to-day basis. This could be the perfect opportunity if you are a proactive, customer-focused individual with strong IT troubleshooting skills.

• End User Support: Provide prompt and effective support to end users, resolve technical issues, and ensure minimal disruption to daily operations.
• PC/Laptop Hardware: Maintain and troubleshoot hardware, ensuring all equipment remains in optimal condition.
• Fault Management: Identify, document, and resolve IT faults
• Software Installation & Configuration: Fulfilling software on PCs and laptops, adhering to company standards.
• PC Patching: Regularly apply patches to keep systems updated and secure.
• User Security: Manage user security settings, including permissions and password policies, to protect the integrity of our network.
• PC Administration: Handle PC administration tasks, including updates, configuration, and routine maintenance.
• Email Setup: Set up and manage user email accounts to facilitate smooth and secure communication across the company.
• Support Request Logging: Log support requests, including setting up accounts for new users.
• SQL Skills: SQL knowledge is highly advantageous and would make a candidate eligible for an enhanced salary.

• Proficiency in supporting PC and laptop hardware and software
• Knowledge of SQL databases is a significant advantage
• Detail-oriented, with a strong understanding of security and fault management
• Strong communication skills to provide clear, user-friendly support and guidance
• Ability to work proactively, manage multiple tasks, and troubleshoot independently

• Competitive salary package, open to negotiation based on skills and experience (especially SQL expertise)
• Opportunities for career development and professional growth
• Supportive, user-focused work environment