Consulting Firm - Customer Success Manager

With an excellent reputation for providing tech training and learning solutions to banks, FS businesses and wider industry, our client has spent 15 years building its brand and is in an exciting time given the AI and new Tech boom. The firm is 45 people and has seen double digit growth the past 3 years.

The business 'upskills' workforces via projects and programmes of learning for critical technology skills such as coding languages, cyber security, cloud computing, software development and design thinking. This can be anywhere from a 500K contract to run Morgan Stanley's Tech training recruitment for new joiners through to 100K working with the leadership of a major FS business to help them embed GenAI.

Recently, a new Head of BD/Account Management has joined with a network across near every major bank and a background in customer experience and client-journey expertise and this hire will be working closely with them and the wider team to build new business. They have a background selling large consulting programmes and the long-term plan is to add broader consulting services to the business on top of tech training expertise.

We are looking for:
1. 5-8+ years of sales or customer success expertise, with examples of account planning, account strategy and a record of achieving sales targets in a sales role
2. Relationship-based sales experience, crafting and curating sales delivery to a wide array of stakeholders (this is not hard selling)
3. Networking ability; it would help to show a network in one of the following: 1) investment banks 2) retail banks 3) corporate banks 4) insurance firms; tech or L&D networks would be useful, though COO/management contacts are fine
4. Content that would interest technology and/or learning and development stakeholders; whether you have come from consulting, cyber security, training, product-based sales background

5. Motivation to work for a small business and drive the growth of the company more broadly; someone open to leadership roles earlier in their career would be a great fit - there will be opportunity to run accounts, run campaigns and be very visible in the company

6. Energy, drive and commitment to building a business collaboratively

You will need to be in London 1-2 days per week for this role.

Salary depends on experience. Open to profiles in the 65-90K base bracket. Bonus 20-30% of base