1st Line IT Service Desk Engineer

An exciting opportunity has opened up for a 1st Line Service Desk Engineer to join a Managed Service Provider (MSP) in Edinburgh. This role is perfect for individuals looking to build a solid foundation in IT support while gaining experience in a fast-paced MSP environment.

1st Line IT Service Desk Engineer
Edinburgh (Fully Onsite)
25,000 - 28,000

Main Duties:

• Provide 1st line technical support via phone, email, and ticketing systems.
• Troubleshoot hardware and software issues, escalating more complex issues when necessary.
• Monitor and manage client systems, ensuring smooth day-to-day IT operations.
• Assist with setting up new equipment for users, including laptops, desktops, and printers.
• Maintain accurate records of client interactions and problem resolutions.

Tech Requirements:

• Experience with Windows desktop operating systems.
• Familiarity with Office 365.
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
• Experience using ticketing systems.
• Knowledge of Active Directory (user management, password resets).

• 22 days annual leave plus bank holidays
• Pension scheme
• On-the-job training and development opportunities
• Supportive team environment
• Opportunities for career progression within the MSP
• Company social events and team-building activities
• Free onsite parking

If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.