IT Engineer 2nd line Desktop Networking

IT Engineer 2nd line Desktop Networking

IT Engineer, Hitchin, 35-40K

Onsite 5 days per week (Mon-Fri)

My client based in Hitchin are looking for an experienced IT support candidate to join their internal team

Key duties:

• Manage all user queries to completion and to acceptable time scale
• Escalate problematic user queries to the IT manager and work with him to resolve
• Liaise with third party support providers to resolve any user queries
• Ensure relevant software is installed, licensed, up to date and available to appropriate users in a timely manner
• Office 365 Administration of user accounts and permissions
• Monitor patch management, Network and Wi-Fi logs, investigate and repair any failures
• Configure and setup workstations to the company specifications.
• Configure and support routers and access points.

To be successful in this role, you need to have at least 3 years of experience in a similar IT support role, preferably with a good understanding of networking. You also need to have excellent communication and problem-solving skills, as well as a customer-oriented attitude. You should be able to work independently and as part of a team and be willing to learn new skills and technologies.

• Working in an IT support (Windows) environment is essential.
• Have experience with Microsoft technologies: 365, AD/Server OS, networking, IP connectivity and backup solutions.

You must drive, a company car will be provided.

If this sounds like you, please apply now. On offer is a competitive salary and benefits package, as well as a friendly and supportive work culture. Don't miss this chance to advance your IT career!