IT Technician - GBP 35000

Job Title: IT Technician
Location: Worthing / South Coast
Salary: 26,000 - 35,000 per annum (based on experience)
Job Type: Full-time, Permanent
Reports to: IT Manager

About Us

We are a leading IT Managed Services Provider, offering comprehensive on-premises and cloud solutions to clients across various sectors. Our team of dedicated IT professionals work to deliver reliable, high-quality IT support, empowering businesses with the tools and systems they need to thrive.

The Role

As an IT Technician, you will be a key part of our service delivery team, providing essential technical support and ensuring our clients' IT systems run smoothly. This role will require a blend of on-site and remote support for both on-premises and cloud environments. Your primary responsibilities will include troubleshooting, maintenance, installation, and upgrades for a variety of IT systems, including desktops, servers, networks, and cloud-based applications.

Key Responsibilities

Provide 1st and 2nd line support to clients on-site and remotely.
Troubleshoot and resolve issues across on-premises and cloud infrastructure.
Assist with the installation, configuration, and maintenance of hardware and software.
Monitor system performance, manage backups, and perform regular maintenance tasks.
Maintain documentation for processes, configurations, and troubleshooting steps.
Collaborate with the wider IT team to enhance service delivery and client satisfaction.
Provide guidance and training to clients, where necessary.
Maintain adherence to service level agreements (SLAs) and escalate issues as needed.
Contribute to IT projects, including migrations and upgrades.

Skills and Experience

Technical Knowledge: Proficiency with Windows, macOS, and Linux operating systems. Experience with cloud solutions, particularly Microsoft 365, Azure, and/or AWS. Familiarity with network configuration, vitalisation (e.g., VMware, Hyper-V), and backup solutions.
Troubleshooting: Ability to diagnose and resolve issues across hardware, software, network, and cloud environments.
Communication: Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
Organisational Skills: Ability to manage multiple tasks and priorities, meeting deadlines effectively.

Qualifications

2+ years of IT support experience in a managed services or similar environment.
Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or similar are advantageous.
Full UK driving license required (some travel to client sites).

Benefits

Competitive salary ( 26,000 - 35,000 per annum, depending on experience)
Opportunity to work in a dynamic, growing industry
Ongoing professional development and training opportunities
Company benefits including holiday allowance, pension plan, and more