Implementation Manager

Implementation Manager

Remote

Salary up to 60k Plus 10k bonus

Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact.

They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you'll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes.

You will be responsible for the following:

• Coach team members in best practices, fostering continuous development.
• Motivate your team to exceed onboarding targets and KPIs.
• Harnessing a Collaborative environment that enables the team to thrive.
• Lead recruitment making sure high talent is brought into the business

• Champion onboarding across the business, focusing on building great experiences.
• Develop and deliver onboarding improvements, aligning with product teams and other regions.
• Identify areas for improvement and growth by analysing customer feedback.
• Work with teams across the business to achieve the best customer outcomes.

• Partner with teams to refine pipelines and management tools.
• Stay informed of industry trends and onboarding best practices.
• Maintain a deep understanding of the customer experience through feedback and team shadowing.

Qualifications:

• Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment.
• Prior Experience in growing a high performing team and driving continuous improvement
• Excellent communication and interpersonal skills.
• Experience in managing multiple priorities and projects at once
• Experience with change management and driving customer adoption of new technologies.
• Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms.
• Problem-solving mindset with strategic thinking capabilities.
• Proficiency in office software (e.g., MS Office, Slite, Slack).
• PMP, PRINCE2, or other project management certifications are a bonus