IT Manager - 3rd Line Support

IT Manager - 3rd Line Support. 50K + Benefits Package. Onsite. Permanent. South West London. T6/MN/(phone number removed).

Onsite Working - Monday to Friday during Term time - flexibility to work from home, or reduced hours during the school holiday periods.

Must be Eligible to work in the UK

• The IT Manager must have hands-on 3rd Line Support experience & Education Sector experience.
• Additional IT Support is provided by an external MSP.
• The role will support 100 staff & 270 students.

Technical Skills - Experience Required:

• IT Manager /or/ 3rd Line IT Engineer - Hands-on - ideally Education Sector experience.
• 3rd Line IT Support experience - hands-on.
• Office 365 Administration.
• Windows 11/10.
• Support of End User Devices - iPhone, iPads, Android & Tablets.
• Apple, MAC - limited support required.
• MDM - Intune or similar MDM tool.
• Good knowledge & experience of - Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration.
• Hardware & Software support - installation, configuration & deployment.
• Network Printers.
• Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
• Security - Firewall, AV, Web Filters & Security Policies.
• IP Telephony support.
• iSAMS - desirable experience.
• Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support.
• Excellent communication skills.
• Good organizational skills & proactive approach.

Working Hours:

• This is an on-site role - during Term Time between the hours are - 8.00am - 4.30pm / During the School Holidays - 8:00am - 4:00pm - with some flexibility to work from home.

Benefits Package:

• 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free Lunches / Training & Career Progression Opportunities / Yearly Salary Review.