2nd Line Support

Reed Technology are delighted to be working with a leading Swindon based organisation with their search for a 2nd Line Support Engineer to join their team.

Salary - 30,000.00 - 37,000.00

Site based

Potential working hours are 7am - 3.30pm / 8.30am-5pm / 9.30am-6pm

Key Responsibilities

Assess, troubleshoot and resolve all end user computing issues using known troubleshooting methodologies.

Help to develop processes and methods of operating that confirm to ITIL disciplines.

Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.

Ensure that all work carried out for users is recorded in the in-house systems, that work is correctly attributed which enables us to accurately demonstrate performance of the service to the business units.

Maintain a level of technical competence that remains current and fit for purpose and highlighting any training needs to the IT Operations Manager, while participating in training other members of the team to increase overall knowledge and competencies, improving the levels of service.

What we are looking for:

Windows Desktop 10 / 11.

Windows Server 2016+, Virtual appliances, SQL Server.

Microsoft Intune, Defender & 365.

Networking - LAN, vLAN, WAN, Switches, Routers etc.

Cloud Services - Azure, Email, Office and Third Party.

Active Directory - Hybrid Azure on Prem.

Other requirements

Driving licence and own transport - essential

Outstanding verbal and written communication skills, with the ability to clearly and plainly explain complex situations.

High attention to detail and organisational skills.

If you are interested in this opportunity please apply online or for more information please contact me on