Helpdesk Team Leader

Job Title: Helpdesk Team Leader
Location: Oldham, Manchester
Salary: 30,000 - 35,000 DOE

Our client, a reputable Managed Service Provider in the heart of Oldham are looking for a Helpdesk Team Leader to manage 4 help desk engineers. Alongside supporting your team, you will be hands-on with assisting the business needs providing exceptional IT support to their client base.

This opportunity would be ideal for a Senior Support Engineer looking to navigate towards a Team Lead position or someone who has team lead experience.

Responsibilities:

• Lead and motivate the team, providing guidance and support to ensure they are maximising their potential
• Help shape the development of the company and structure of the team
• Provide user support to SME's
• Troubleshoot networking problems
• Produce procedural documentation, helping technicians with 'how-to' guides.
• Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA's
• Monitor and review service levels and ensure KPI's are met
• Develop and maintain strong relationships with clients

Technical Skills:

• Good understanding of IT infrastructure and networking technologies
• Hands-on experience with Windows Server, Active Directory, Exchange and Office 365
• Proficient in troubleshooting techniques and problem solving
• Experience with virtualisation technologies (e.g. VMWare, Hyper-V)
• Cloud technology - Azure / AWS

Benefits of the Job:

• Fantastic progression routes
• Great holiday entitlement package
• Manage and support your IT team!
• Free parking on site

If you are an experienced IT professional looking for an opportunity to take the next step in your career, please apply for immediate consideration and interview.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.