| Description: |
Our leading Finance Sector Client is undergoing a time of significant growth and transformation as they integrate a recent corporate acquisition. To support these endeavours, they are seeking to hire an experienced Application Management Analyst. Note - this role is based on the Isle of Man, so requires candidates to either be based on the island currently or be open to relocation. The Application Management Analyst is a member of the wider technology team who managing our systems, keeping them stable, functional and fit-for-purpose. Part of the IT Service team, you will be responsible for support, maintenance and administration of some of the company's key applications and services, bringing their experience to ensure that their colleagues in our brands and cross-functional teams' needs are met through: - Performing administrative tasks and management activity within applications to ensure that our systems remain stable, functional, current and fit-for-purpose
- Working with stakeholders across Technology to handle requests, resolve incidents and deploy changes on the applications within scope
- Providing out of hours support for the applications, scheduled batch and other tasks on a rota basis
- Collaborating with our engineering and infrastructure colleagues to identify management and administrative tasks that are appropriate to handle within the team
- Working with technical vendors and internal stakeholders to ensure the company are maximising realised value from the applications, through developing and running
- Working with IT Service colleagues to improve knowledge of applications and drive up customer satisfaction through increasing first-time-fix rates
- Working with change and delivery colleagues to support projects and releases as appropriate
The ideal candidate for the role of Application Management Analyst will have: - Working knowledge of Microsoft SQL Server, Objects, SSIS, SSAS, T-SQL and SSRS is essential
- Previous experience of Java, PowerBI, PowerCube, Microsoft Azure fundamentals & database, and API Management would be beneficial
- Experience of Elastic, Grafana, Microsoft Access and IIS extremely beneficial
- Support of Microsoft Office / Office 365 / Microsoft 365 in an enterprise management setting is essential
- A proactive individual, self-motivated, and able to use own initiative
- Excellent spoken and written communication skills, with the ability to express technical concepts in Business English to non-technical audiences
- Ability to work under pressure and maintaining focus and accuracy is a necessity for this role
- A good problem solver who can analyse situations and devise approaches to validate and resolve them through logical thinking
- Proven disciplined and consistent analytic approach and mindset
- Ability to work with stakeholders at different levels of seniority, multiple different suppliers and geographies
- Experience working with outsourced technical landscapes and financial services desirable
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