| Description: |
Administrator (Customer Order Management) 16 per hour. Umbrella. Certain advantage is hiring for an Administrator for a Customer Order Management team based in Peterborough. This role is on a 12-month contract basis and is hybrid. The role: As a Customer Order Management Administrator, you'll be supporting the Customer Order Management team with non-customer facing administrative and support tasks such as processing customer orders, internal system data maintenance and data cleansing.
The team works with Excel, Salesforce, Movex, Goms and Webparts.
Some experience with Excel is required.
- Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning).
- Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle.
- Process customer orders within the order management system, accurately and within the required deadline.
- Manually allocate parts to customer orders within the order management system.
- Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner.
- Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration).
- Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, ageing orders, order holds/suspensions, codes).
- Identify and communicate areas for process improvement to Supervisor.
The individual: - Drives results - Consistently achieving results, even under tough circumstances.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. - Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
- Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
- Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
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