Search

Technical Support

Posted: 06/11/24
Recruiter:Dynamite Recruitment
Reference:2846111546
Type:Permanent
Disciplines: Support
Salary:£27,000 Annual £27000
Location:Hampshire
Description: Technical Support
Salary:£27000 plus fantastic benefits
Location: Southampton- Hybrid working
Hours of work: full time
Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm.

Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area.

As a Technical Support Advisor you will be responsible for reporting to the / depth investigations carried.

Your key duties would include the following:

  • To troubleshoot and resolve complex issues and escalations - 2nd level support
  • To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
  • Acting as a first point of contact for customer calls
  • Use the internal system to log and update calls
  • To support with software related issues
  • Providing regular updates when required to relevant parties- both internally and to customers
  • Acting as an escalation point to resolve and troubleshoot complex issues
  • Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
  • Participate in both functional and technical training
  • Documenting all aspects of the work using the internal system
  • Collaborate with 3rd party supplier
  • To participate with client monthly meetings and reviews
  • To provide support to customers from start to completion
  • Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
  • Support with the roll out of new software/hardware releases

As a Technical Support Advisor you will have / be
  • 2 years + in technical helpdesk support role.
  • To be self-motivated and a contributing member of the team
  • Be able to manage/prioritize their own workload so tasks can be completed to a customer s satisfaction and meet Service Level Agreements where necessary.
  • Good time management.
  • Ability to work under pressure.
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • Technical skills in SQL and database management. (preferred)
  • Good understanding of Payment systems & Processes (preferred)
  • Working knowledge of Windows operating systems from Windows 7 onwards
  • Basic networking knowledge
  • A good understanding of IT based systems
  • Problem analysis/problem solving
  • Must be able to communicate effectively with all levels of users.
  • Great problem-solving skills and a desire to achieve
  • High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap

INDI

Recruiting now

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our cookie policy OK