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Technical Support

Posted: 06/11/24
Recruiter:Dynamite Recruitment
Reference:2846111546
Type:Permanent
Disciplines: Support
Salary:£27,000 Annual £27,000
Location:Hampshire
Description: Technical Support

Salary: £27,000 plus fantastic benefits!

Location: Southampton- Hybrid working

Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours.

Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out.

Your key duties would include the following:
  • To troubleshoot and resolve complex issues and escalations - 2nd level support
  • To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution.
  • Acting as a first point of contact for customer calls
  • Use the internal system to log and update calls
  • To support with software related issues
  • Providing regular updates when required to relevant parties- both internally and to customers
  • Acting as an escalation point to resolve and troubleshoot complex issues
  • Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures.
  • Participate in both functional and technical training
  • Documenting all aspects of the work using the internal system
  • Collaborate with 3rd party supplier
  • To participate with client monthly meetings and reviews
  • To provide support to customers from start to completion
  • Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible.
  • Support with the roll out of new software/hardware releases
As a Technical Support Advisor you will have/be:
  • 2 years + in technical helpdesk support role.
  • To be self-motivated and a contributing member of the team
  • Be able to manage/prioritize their own workload so tasks can be completed to a customer s satisfaction and meet Service Level Agreements where necessary.
  • Good time management.
  • Ability to work under pressure.
  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Excellent Customer Service Skills
  • Technical skills in SQL and database management. (preferred)
  • Good understanding of Payment systems & Processes (preferred)
  • Working knowledge of Windows operating systems from Windows 7 onwards
  • Basic networking knowledge
  • A good understanding of IT based systems
  • Problem analysis/problem solving
  • Must be able to communicate effectively with all levels of users.
  • Great problem-solving skills and a desire to achieve
  • High level of knowledge and understanding of Windows Operating Systems
To be considered please submit your CV asap

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