Sr Solution Architect, Generative AI Solutions

Remote type: Office - Flexible

Location: United Kingdom - London

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: JR268161

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.

Your Impact

Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform guide to the company's largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails:

• Serve as a trusted advisor to the client
• Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and have very strong communication skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively run risk areas and commit to seeing an issue through to complete resolution
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artefacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

• 5+ years of confirmed experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and shown success
• Extensive experience with configuration and customization on the Salesforce platform
• Authority-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Key Einstein Tooling including Agent Studio (Copilot) Prompt Builder, OOTB AI GenAI & Predictive Features (Case Classification, Predictive tooling, etc), Data Cloud (External Data Input), structured and unstructured data, and embedding into systems, Experience Cloud (MIAW, Omni-Channel setup experience)
• AI and Integration Focus: Must have hands-on experience with Einstein in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud
• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state-improved processes and system designs
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members
• A detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A phenomenal listener with the ability to connect with people in diverse roles
• A resourceful and ambitious individual who can work through and solve problems
• Possible travel of about 25%, but exact travel requirements will vary based on customer
• Degree or equivalent experience or equivalent proven experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Experience

• Validated results in delivering high-value business outcomes using an agile approach
• Shown results leading customer and/or partner success stories
• Data Cloud Implementation
• Experience Design
• API frameworks / Mulesoft
• Organisational Change & working with Evaluation Models
• Relevant Salesforce certifications and consulting experience are strongly recommended

Industry Experience: None needed but multi-industry exposure looked highly upon

Accommodations

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Posting Statement

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