Service Desk Analyst

This is an exciting opportunity for a Service Desk Analyst to join a world leading financial services company.

• World leading financial services company
• Exciting entry-level opportunity
• Salary Range: £28k-£33k

This is an exciting opportunity for a Service Desk Analyst to join a world leading financial services company. We are looking for an experienced Service Desk Analyst to play a key role in the continued development of a high quality IT services function.

Responsibilities:

• Responding to inquiries regarding IT services (including incidents and (service) requests) in a timely and efficient manner while adhering to the established Service Level Agreements (SLAs)
• Recording all incidents and requests in the Service Desk Call Logging System (ServiceNow) and managing them until the problem is resolved
• Create and maintain accurate and up-to-date service desk/end user documents
• Performing system administration tasks in a Windows Active Directory environment (creating user accounts, resetting passwords, creating groups, etc.)
• Installation and support of software
• Installation and maintenance of desktops, laptops and printers.
• Instructing new users
• Building close relationships with users to improve the level of services offered
• Helping remote users access corporate resources

Desired Skills & Experience Profile:

• Prior experience gained working in a mission-critical IT service desk environment
• Extensive knowledge of the desktop operating systems Windows 10/11
• Confident use of MS Office 365 products
• Knowledge of iPhone/Samsung devices and software
• Experience with Dell hardware
• Experience configuring hardware
• Skills in solving printer and video conferencing problems
• Excellent customer service and telephone skills
• Good written and oral communication skills
• Strong problem-solving skills
• Specific knowledge of Citrix, ServiceNow and SCCM
• Experience gained in an ITIL based IT service management environment

Additional Information:

• Salary Range: £28k-£33k
• Location: Hybrid/London 3-4 days onsite
• Benefits: Private medical, pension, and bonus
• Applicants must hold the right to work in the United Kingdom without sponsorship