Senior Principal Consultant - Solution Architect-Service Now (ITO084542)

Job Description - Senior Principal Consultant - Solution Architect-Service Now (ITO084542)

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for the role of Senior Principal Consultant - Solution Architect - Service Now

In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams.

Responsibilities

1. Provides technical leadership to the team
2. Creates and maintains a detailed view of the existing architecture
3. Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document
4. Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture
5. Ensures technical governance process and policies are being adhered to
6. Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
7. Creates and maintains a detailed view of integrations
8. Creates and maintains a Technical Implementation Roadmap
9. Resolves technical escalations, including responding to defects
10. Participates in process workshops
11. Works closely with client enterprise architecture team and client ServiceNow Teams
12. Periodically Reviews Configuration to ensure Platform health
13. Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
14. Reviews design and code per sprint to ensure quality
15. Provides hands-on assistance with the detailed design and implementation approach of selected projects
16. Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client
17. Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem
18. Assists in migrating configuration across instances
19. Support COE in continuous development of training paths for professional advancement
20. Contribute to ongoing definition of best development and solution practices
21. Lead training workshops as means to spread experiences gained across the practice

Qualifications we seek in you!

Minimum Qualifications

1. Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
2. Excellent communication Skills for client-facing roles
3. Hands-on Experience on Projects
4. IT Graduate

Preferred Qualifications/ Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.