Senior Data Scientist

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

What You Will Do:

As a Data Scientist in our team, you will leverage Natural Language Processing (NLP) and Large Language Models (LLMs) to extract insights and drive business value across various use cases. Your responsibilities will include:

• Analysing Free-Text Data: Extracting insights from customer interactions, such as call transcripts and support tickets, to uncover the 'voice of the customer' and identify pain points, sentiment, and areas for improvement.
• Enhancing the Claims Journey: Applying NLP techniques to extract relevant information and automate processing.
• Optimizing Sales and Service: Using LLMs to enhance customer interactions, generate personalized content, and automate routine tasks.
• Collaborating closely with stakeholders across the organization to understand their needs, translate them into data-driven solutions, and deliver impactful results.

What You Will Need:

To be successful in this role, you will need:

• Proficiency in data science and machine learning, with a strong background in NLP (2+ years)
• Experience in applying NLP techniques such as text classification, sentiment analysis, named entity recognition, and topic modeling to real-world business problems.
• Experience with Large Language Models, such as BERT, RoBERTa, or GPT, including the ability to fine-tune and deploy them for various use cases.
• Solid programming skills, particularly in Python, and familiarity with popular data science libraries like NumPy, Pandas, scikit-learn and Tensorflow/PyTorch.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions and effectively analyze data to draw actionable insights.
• Excellent communication skills to collaborate with cross-functional teams and present your findings effectively.

Who You Will Work With:

You will be part of our dynamic Data Science Innovation team, collaborating with colleagues from various departments across the organization. Our team is known for its friendly and collaborative culture, where we encourage open communication, knowledge sharing, and innovative thinking. You will have the opportunity to contribute to exciting projects, learn from experienced data scientists, and make a tangible impact on the business.

Ways of Working

Our hybrid model offers a 'best of both worlds' approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When you'll be in the office depends on your role and team, but most colleagues spend 2 days a week in the office.

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role:

• 9% employer contributed pension - regardless of whether you contribute into your pension or not!
• Eligibility for a competitive annual bonus - dependent on business and personal performance
• 25 days annual leave - plus the option to buy or sell up to 5 days
• 50% off home, motor and pet insurance
• Free travel insurance and free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback on everyday shopping needs

Life at Direct Line Group

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognize and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

We've been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. And after 40 years of innovation, we're still leading the way. Our vision is a world where insurance is personal, inclusive and a force for good.

Be Yourself

Here at Direct Line Group, we recognize that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself. We want to see your authentic self by hearing your unique voice and genuine experiences.