Senior PHP Engineer (Ops)

About Lendable

Lendable is on a mission to make consumer finance amazing: faster, cheaper and friendlier.

We're building one of the world's leading fintech companies and are off to a strong start:

UK's newest unicorn with a team of just over 400 people.

Among the fastest-growing tech companies in the UK.

Profitable since 2017.

Backed by top investors including Balderton Capital and Goldman Sachs.

Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ).

So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards, and car finance. We get money into our customers' hands in minutes instead of days.

We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

Join us if you want to

Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1.

small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo.

best technology in-house, using new data sources, machine learning, and AI to make machines do the heavy lifting.

About the role

We're looking for a highly skilled PHP software engineer to join our Operations Tooling engineering team. You will need to be deeply knowledgeable with PHP and ideally have experience with React, whilst also being comfortable using your engineering skills to apply the right technological solution to the objectives proposed.

The team has a lot to do, we're not just enhancing operations; we're redefining them to deliver outstanding customer experiences and market-leading efficiency.

This is your chance to make a significant impact by utilizing AI and automation to make a major leap in the efficiency and experience of our operations teams, propelling our growth, and setting new standards in the industry.

Scaling our operations function in a sustainable manner is a key area of focus for the business and this role offers the opportunity to play a part in this. We are looking for someone to get stuck in and deliver. To achieve this you will work closely with both ops agents and the product team.

What you'll achieve

• Drive Innovation: Use AI and automation to transform our operational processes. Your initiatives will increase efficiency and enhance customer journeys, allowing us to scale effectively without expanding our team size.
• Take ownership of the Ops function: You are trusted to make decisions that drive a material impact on the direction and success of our ops function from day 1.
• Problem solving: We like to create small teams (your team is
• Shape Our Future: Collaborate with the Product team and Ops leadership to help define and champion our operational strategy. We want our engineering team to be a key part of our strategy and planning process.

Examples of problems to be solved

• Implement the AI chatbot roadmap: Develop and optimise the customer support chatbot. Can we reduce the volume of contact our agents have to deal with?
• Automate the complaints process: Can we automate the complaints processes and recommend an outcome to our complaints officers?
• Create agent-facing workflows: Can we build out user-friendly workflows to help our agents deliver a consistent and high-quality service to our customers?
• Seamless data sharing: How do we build and integrate APIs across the business to improve data sharing and availability between products?

What we're looking for

• Strong, modern PHP development experience (PHP 8+ is a must).
• A good understanding of a modern PHP framework like Symfony, Zend, or Laravel.
• Experience with React or similar Front End frameworks.
• Strong design patterns and understanding of abstraction and interpolation.
• Exposure to Domain Driven Design, Message-Driven Systems, and Event Sourcing is a plus.
• Strong testing skills.
• A desire to learn about Generative AI and LLMs; actual experience is a plus.
• A keen desire to want to learn and input into a highly collaborative team.
• If you've worked in a Kanban environment, it would be a plus but not needed.

Tech stack

• Backend:
• PHP 8
• Symfony 7
• Kotlin
• AWS
• MySQL
• PostgreSQL
• RabbitMQ
• Docker
• Kubernetes

• Frontend:
• Next.js
• React
• TypeScript
• MobX
• Playwright
• Redux
• Stylus and SASS

• Tooling:
• Github, Jira, Confluence, Slack
• Github Actions, ArgoCD
• Datadog, Sentry and similar observability tools

Interview Process

• A 30-minute introductory call with the talent team.
• A short coding exercise to complete in your own time.
• Onsite or Video technical Interview lasting 60-90 minutes, comprising of:
• Introduction of the team and kind of work you could be doing daily.
• Discussion around the coding exercise you completed.
• Onsite or video cultural/behavioural interview, including questions you may have about the company, role, etc.

Life at Lendable (check out our Glassdoor page )

The opportunity to scale up one of the world's most successful fintech companies.

Best-in-class compensation, including equity.

You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas.

Our in-house chef prepares fresh, healthy lunches in the office every Tuesday-Thursday.

We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance.

We're an equal opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.

Check out our blog !