Posted: | 02/10/24 | |
Recruiter: | IT Answers LLC. | |
Reference: | 2827080686 | |
Type: | Permanent | |
Disciplines: | IT Manager | |
Salary: | Competitive | |
Location: | Liverpool | |
Description: | Location: Liverpool, UK ABOUT US We are a young, dynamic and rapidly growing outsourced IT and cloud services provider based in Liverpool with nationwide clients and working with the latest technologies to bring some of the most innovative products to our customers throughout the UK. Due to continued success and growth we are on the lookout for a talented IT Team Leader to join our organization. We already have an experienced and innovative team and we are looking to add a passionate and committed engineer to work with new and existing clients. SUMMARY This is a role that requires flexibility and the ability to work well under pressure. The successful candidate will have the aptitude to grow and shape the role, as the business grows, and you will have a strong technical background. You will primarily focus on managing our support desk team and assisting clients with 3rd line issues although some onsite visit will be required as part of this role. Great communication skills are a must along with a real passion for high-levels of customer service. ABOUT YOU Ideally you will be an enthusiastic IT engineer with a strong technical background with experience as a 2nd line and 3rd line engineer , experience of a busy helpdesk and a passion for technology and the cloud. You will be comfortable working with Microsoft Server systems including Active Directory, Exchange, SQL Server and possess a thorough understanding of TCP/IP and networking technologies such as DNS and DHCP. Experience of both Mac OS and Linux is also something you possess and you are able come up with innovative ideas and intelligent solutions to complex problems. THE ROLE This is a role that requires flexibility and the ability to work well under pressure. The successful candidate will have the aptitude to grow and shape the role, as the business grows, and you will have a strong technical background. You will primarily focus on managing our support desk team and assisting clients with 3rd line issues although some onsite visit will be required as part of this role. Great communication skills are a must along with a real passion for high-levels of customer service. ROLE REQUIREMENTS Proven experience as a 2nd line engineer. Key responsibilities will include: EDUCATION QUALIFICATION • Minimum of 5 years' experience Application Form First Name Last Name Phone If you are a human seeing this field, please leave it empty. | |