Field Engineer

The Purpose of your role

Provide world class service and support for clients on site. Troubleshooting and diagnosing IT issues, providing onsite support and assisting in the monitoring and maintenance of their computer systems and networks.

Key Responsibilities what it entails

• Complete maintenance of customers IT infrastructure, on-site. This includes proactive and reactive visits.
• Be the point of contact for technical issues on customer's site.
• Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
• Assist projects team with deployments.
• Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
• Audit and update client infrastructure and documentation.
• Mentor and train colleagues.

What good looks like for this role

• Friendly and confident. Comfortable interacting with users at all levels of seniority, both internal and external.
• Strong communication skills, both written and verbal.
• Excellent troubleshooting and technical skills.
• Attention to detail is crucial in accurately documenting and resolving issues.
• Display proactive, determined, and persistent attitudes towards problem-solving.
• Capable of working both independently and as part of a team.
• Exhibit eagerness to learn and willingness to research faults or refer to documentation when necessary.

Requirements for the role experience

• Previous experience in a field services role is required.
• A full clean UK driving license is required.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
• Experience and proficiency in Microsoft 365 Admin portals.
• Excellent understanding of Microsoft Desktop OS/Server OS and troubleshooting.
• Experience of working with business networks and troubleshooting them.
• Experience with troubleshooting hardware - Laptops, Desktops, Servers, Peripherals and other IT hardware.
• Antivirus management - Deploy, configure and troubleshoot.

• Experience with backups/disaster recovery - Desirable.
• Experience in Microsoft Azure - Desirable.
• Mail filtering systems - Desirable.
• Virtualisation (Hyper-V / VMware) - Desirable. ? Scripting/Automation - Desirable.

What you also need to know

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to ensure you are able to work your normal shifts effectively, working from a public space is not deemed an acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call with the recrutiment team. If you proceed past this then you will have a telephone interview with the manager and possibly a second interview with the Head of Department one other member of the Executive Leadership Team / management team

About Babble

In the last 5 years, we have seen stratospheric growth and were recently named the 2nd fastest-growing technology company in the UK. We primarily grow by acquiring businesses that have worked hard to build their regional leadership, allowing their founders to enjoy the rewards of their efforts. In doing so, we give their

customers access to products and expert advice that would never have been possible otherwise. As a result, we have welcomed over 20,000 customers from over 34 successful businesses to the Babble family - and that number grows every month.

About Us Leading UK Cloud Solutions Provider Babble

Babble is committed to encouraging diversity of skills, experience and ability amongst our workforce, and to creating an inclusive environment that is free of discrimination. We encourage applications from all backgrounds and communities and value the positive impact that diversity of thought has on our teams.

Direct candidates only please