Posted: | 19/09/24 | |
Recruiter: | Tenerity | |
Reference: | 2825694832 | |
Type: | Permanent | |
Disciplines: | Applications Specialist | |
Salary: | £40,000 Annual | |
Location: | London | |
Description: | Title: 2nd Level Application Support Engineer Location: Remote based Salary: up to £40,000 per annum Start date: ASAP In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience. Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors. About The Role: Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region. We provide a specialised level (a deeper understanding of systems, technology and applications) of support to triage issues beyond basic troubleshooting that require a higher level of technical expertise. You will proactively monitor our platform health (dashboard, monitors, alerts, etc) to provide quick workaround for critical issues and keep business stakeholders updated promptly in case of any interruption. Our focus is production availability and stability to meet SLA and KPI metrics. Our team is available for 24 7 on-call support for any production outages and severity incidents. This position will provide 2LS (Second Level Support) to our global team. Responsibilities:
Qualification:
You'll work in an open and supportive environment where you'll be developed, challenged, and encouraged to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility early on. Every company today talks about supporting diversity and inclusion. But at Tenerity, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realize their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. If you feel have the skills and experience to become our 2nd Level Application Support Engineer, please click 'apply' now - we'd love to hear from you! | |