1st Line Support Engineer

1st Line Support EngineerLocation: Leigh on Sea, EssexSalary: £25,000 annuallyEmployment Type: Full TimeWorking Hours: Monday to Friday, 08:30 - 18:00 (occasional Saturdays)Holiday Entitlement: 20 days plus bank holidays

Are you a passionate IT professional looking for the next step in your career? We're a well-established IT solutions provider with over 20 years of experience supporting UK businesses across various sectors. We're seeking a driven 1st Line Support Engineer to join our team in Leigh on Sea, Essex.

Key Responsibilities:

• Provide first/second line telephone support for service requests.
• Conduct on-site support visits to client locations.
• Troubleshoot and repair desktop PCs, laptops, and server-side issues.
• Manage incident and problem resolution.
• Set up new server solutions and perform network troubleshooting.

Skills & Qualifications:

• Solid technical knowledge of Windows operating systems and Windows Server ().
• Proficiency in AD administration and management.
• Experience with Microsoft Office products (Excel, Outlook, Word, PowerPoint) and Office 365.
• Networking experience, including TCP/IP topologies, switches, and routers.
• Experience supporting mobile devices.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and as part of a team, handling tasks under pressure with great attention to detail.
• A minimum of two relevant IT certifications is preferred.

Additional Requirements:

• Full UK driving license and own transport are essential for this role.

Career Growth:

This role offers excellent opportunities for professional growth within a forward-thinking company that invests in new technologies and offers continuous training to its engineers.

If you're a self-motivated IT professional with a passion for problem-solving and delivering excellent customer service, we'd love to hear from you!