Junior IT Service Desk Analyst

Apprentice Junior IT Service Desk Analyst - Gateshead

Are you looking to start your career in IT?

Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technical minded and aspires to develop a career within the IT sector.

As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices.

No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including:

• An Introduction & Core IT Essentials
• Networking Components & Problem Solving
• Cloud & IT Security Principles
• Operating Systems & Wireless Networks
• Basics of Coding & Scripting (HTML & Linux)

Understanding and championing these key principles will support you to you reach the goal of becoming an IT Helpdesk Analyst at the end of the apprenticeship.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

The good stuff

• We are employee-owned, making you a beneficiary of our future success
• 33 days holiday
• Company sick pay
• Maternity and Paternity pay
• 24hr online GP access as well as mental health, wellness, financial and legal support
• Two paid volunteering days annually from beach cleans to supporting your local community. You choose
• More than 250 perks and hundreds of exclusive deals and discounts
• Lots of training, development and apprenticeships opportunities programmes to grow and progress your career
• Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill
• All year-round recognition and annual awards programme to thank our shining stars

As an Apprentice Junior IT Service Desk Analyst, you ll be responsible for:

• First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices
• Supporting remote offices with network and IT equipment on site
• Maintaining, updating and creating administration documentation
• Using a helpdesk software to log calls with descriptions of issues, progress and solutions.
• Management of incoming emails and calls to the IT team.
• Administration and support with IT assets and equipment including iPads and mobile phones.
• Support on IT projects when required

As an Apprentice Junior IT Service Desk Analyst, you ll have:

• Good attributes to work as part of a team
• Logical and structured approach
• Evidence of experience of working to deadlines
• Ability to manage conflicting demands and work at all levels across a diverse organisation
• High level of attention to detail

Information Communications Technician Training

You will undertake the ground-breaking ICT Support Technician Level 3 qualification with the training provider Remit Training.

In this apprenticeship, you will be trained on how to deliver efficient operation and control of IT and/ or Telecommunications infrastructure, comprising physical or virtual hardware, software, network services and data storage.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field.

Our commitment to Diversity, Equity and Inclusion

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We re committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We re happy to help.