Posted: | 07/09/24 | |
Recruiter: | Focusrite Audio Engineering Ltd | |
Reference: | 2819784759 | |
Type: | Permanent | |
Disciplines: | Network Engineer | |
Salary: | Competitive | |
Location: | Flackwell Heath, Buckinghamshire | |
Description: | Support Infrastructure Engineer Location: High Wycombe offices / Remote (UK) Term: Full-time, Permanent Salary: £30000 pa plus benefits Main purpose of Support Infrastructure Engineer job: As a Support Infrastructure Engineer you will be the primary administrator for all support systems. It will be your responsibility to monitor key systems such as Zendesk & 8x8, tackling any issues that arise. You will be expected to carry out defined infrastructure improvements that remove barriers from our virtual agent workspace, seeking opportunities for integration between systems where possible. You will work closely with our support team and customer base to build a strong understanding of agent and customer needs, with the general focus being on creating a seamless omni-channel customer journey. Relationships of the Support Infrastructure Engineer: a) Responsible to: Applications Manager b) Liaison with: Support Management, global support team, Infrastructure & Support leader, Infra team, customers, data team. Key responsibilities for the Support Infrastructure Engineer:
Abilities, skills and experience required for the Support Infrastructure Engineer:
Benefits for the Support Infrastructure Engineer include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, workplace nursery benefit, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development. For more information visit: (url removed) | |